When we say unlimited content edits, we mean it! You can send in as many requests as you’d like. Remember that a content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the admin panel of your WordPress website.

We’re able to do this because we have a team of happiness engineers dedicated to doing only this — 24 hours a day, 7 days a week, 365 days a year. We can resolve most tasks very quickly since we often see similar issues across hundreds of sites.

Unlimited content edits covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.

For example: Adding or editing content like blog posts, WooCommerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more.

Have more complex issues? No problem! We’re happy to troubleshoot more complicated issues and then discuss what kind of resolutions we can offer to best fit your needs.

Here’s a more comprehensive list of the most common things our 24/7 team does.

Content Edits:

• Publishing blog posts and new pages from provided Word or Text documents
• Adding/Removing/Editing text on posts, pages, products, etc.
• Uploading provided JPG and PNG images and adding to pages
• Cropping/Resizing images within the WP Dashboard
• Adding provided Yoast keywords, titles, snippets, etc
• Adding/Removing/Editing menu items
• Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
• Create image galleries
• Edit page slugs
• Adding/Removing/Editing users
• Upload PDFs
• Adjust widgets

Settings Adjustments:

• Updating theme options
• Adding redirects
• Add/Remove/Edit form fields
• Edit templates made from visual editors (such as Beaver Builder, Elementor, and Divi Builder)
• Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)

We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:

• Custom CSS / JS
• Performing search and replaces
• Adding code snippets through WP hooks
• Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
• Performance / Page-speed related adjustments based on GT Metrix reports
• Minor troubleshooting involving plugin and theme compatibility
• Installing tracking codes (i.e. Google Analytics)
• Testing contact forms and checkout workflows

Here are some requests that are not included as unlimited content edits:

• Graphic design changes (Things like creating graphics or editing images beyond simple resizing/cropping)
• SEO and Analytics strategy, review, or consulting
• Writing or providing copy for posts, pages, products, etc. (Including Cookie Permissions and Privacy Policies)
• Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom-coding a new plugin to provide new functionality)
• Host-related optimization
• Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.
• Purchasing plugins, license keys, or extensions

Many of these tasks can be performed at a reasonable additional charge based on the complexity.  Just ask for clarity!

Our team of happiness engineers is on call 24 hours a day, 7 days and week, 365 days a year. We strive to complete all tasks within 8 hours but our happiness engineers usually get them done much faster!

Our maintenance service runs during business hours, Monday-Friday.

Like all of the services provided by Quiet City Design, there are no long-term contracts to sign.  Everything is based on a month-to-month subscription.  As long as you are satisfied, we trust we can keep your business.

You can subscribe to any Client Confidence Plan using a credit card (Visa, MC, AMEX) or with a Paypal account connected to a credit/debit card. Payments are collected monthly on the date that your subscription began (eg. every 17th of the month if you subscribed on January 17th.)