These Terms and Conditions apply to all services provided by Quiet City Design, located in Toronto, Ontario, Canada (“QCD”, “we”, “us”, “our”). By purchasing, accessing, or using any QCD services, you agree to the terms below.
If you do not agree, do not use the services. Simple.
Scope of Services
Quiet City Design provides a subscription-based business system for service contractors, which includes a website, customer relationship management (CRM), automations, messaging inbox, phone number provisioning, and related tools (collectively, the “System”).
The System is provided as a unified service. Individual components are not sold, licensed, or supported separately.
Subscription Plans
Monthly Subscription
- $297 per month, plus applicable taxes
- Canadian clients are billed $297 CAD
- U.S. clients are billed $297 USD
Semi-Annual Option
- $1,497, prepaid, covering six months of service
Subscriptions are month-to-month unless a semi-annual option is selected. There are no long-term contracts.
A valid credit card must be kept on file for all active subscriptions. Subscription fees are billed automatically in advance of each billing period and will continue to renew unless cancelled in accordance with these Terms.
Additional services such as advertising management, print marketing, or content creation may be offered separately after onboarding, only where appropriate. Any such services are custom, optional, and governed by separate written agreements.
Build Timeline
QCD targets a 7-day build period once all required assets are received and the Scope Review meeting has been completed. Delays caused by missing assets, approvals, or scheduling issues are not the responsibility of QCD.
Ownership and Access
Website and System Access
The website, CRM, automations, and messaging infrastructure function as a single system. If your subscription ends, access to the System ends.
Upon cancellation:
- The website will be taken offline after the grace period
- System access will be revoked
Grace Period
A 21-day grace period begins once cancellation is acknowledged by QCD. During this period:
- Your website remains accessible
- You may replicate or replace your website
- You may request data exports
Domains and Phone Numbers
If QCD manages your domain or phone number:
- A domain transfer will be initiated upon cancellation
- Phone numbers may be released or transferred where technically permitted
Transfers must be completed within the 21-day grace period.
Data Export
You may request a one-time export of your contacts by emailing contact@quietcitydesign.com during the grace period. After access is revoked, data may no longer be recoverable.
Messaging, Calling, and Usage-Based Costs
What Is Included
Your subscription includes:
- Full access to messaging tools and channels
- A2P 10DLC registration per client subaccount
- Use of SMS, MMS, email, voice calling, and supported messaging platforms
There are no feature limits and no usage caps on the System itself.
Carrier Usage Costs
SMS, MMS, and voice calls rely on third-party carrier networks. These networks charge real usage fees that are outside QCD’s control.
Accordingly:
- Messaging and calling usage is billed separately from the subscription
- Usage costs are funded through a client wallet
- Rates vary based on provider, geography, carrier policies, and message type
QCD does not impose artificial message limits, hidden fees, or surprise invoices. Usage visibility is provided through the platform.
Wallet Model
- Messaging and calling require a positive wallet balance
- When the wallet is depleted, messaging and calling pause
- The rest of the System remains active
QCD may require wallet top-ups to maintain uninterrupted messaging services.
Client Responsibility for Communications
Clients are fully responsible for the content, legality, and compliance of all messages sent through the System.
Permitted message types include:
- Service and operational messages
- Transactional messages
- Marketing and promotional messages
- Relationship and follow-up messages
Compliance Requirements
Clients must comply with all applicable laws and regulations, including but not limited to:
- Canadian Anti-Spam Legislation (CASL)
- U.S. Telephone Consumer Protection Act (TCPA)
- A2P 10DLC requirements
- Privacy and data protection laws
Certain industries are prohibited or restricted, including cannabis, adult content, gambling, political messaging, drugs, and alcohol. QCD reserves discretion to refuse or terminate service for any use case deemed non-compliant or high-risk.
Violations may result in immediate subaccount suspension and subscription termination without refund.
Walk-Away Guarantee
QCD offers a Walk-Away Guarantee during the initial adoption phase.
This allows clients to decide whether to continue using the System after setup and onboarding. This is a decision guarantee, not a performance or satisfaction guarantee.
The guarantee:
- Does not provide refunds
- Does not waive payment for the active billing period
- Does not apply after the initial implementation phase
No Refund Policy
All subscription fees and usage charges are non-refundable. Services are digital, custom-configured, and initiated immediately upon onboarding.
By subscribing, you acknowledge that no refunds are provided for unused time, partial months, or early termination.
Chargebacks and Disputes
Clients agree to contact QCD directly to resolve billing concerns.
Chargebacks are strongly discouraged and should only be used where legally required. Filing a chargeback does not negate your obligation to pay for services rendered.
QCD reserves the right to suspend or terminate services during an active dispute and to provide documentation to payment processors in response to any claims.
Nothing in this section limits rights that cannot be waived under applicable Canadian or U.S. consumer protection laws.
Cancellation Terms
- Cancellation requests must be submitted in writing to contact@quietcitydesign.com
- Cancellation is effective upon acknowledgment by QCD
- No further subscription charges will be billed during the 21-day grace period
There are no refunds for prepaid or partially used billing periods.
Payment Failures
If a subscription payment fails:
- QCD may attempt reprocessing
- System access may be suspended until payment is resolved
Usage wallet depletion only affects messaging and calling, not general system access.
Service Availability
QCD does not guarantee uninterrupted or error-free service. Downtime may occur due to maintenance, third-party providers, or factors outside our control.
Changes to These Terms
QCD may update these Terms and Conditions from time to time. Updated terms will be posted on our website or communicated directly where reasonable.
Continued use of the services constitutes acceptance of any revised terms.
Contact Information
Quiet City Design
Toronto, Ontario, Canada
Email: contact@quietcitydesign.com